About Us

HelpLine leads a coordinated, community effort to connect people with the right community resources and critical support across a multi-county area including Delaware, Morrow, Crawford, Wyandot and Union counties. HelpLine’s highly trained professionals offer compassionate support to anyone in a crisis or in need of information through the free, 24/7 support and information hotline and texting service. In addition, HelpLine’s prevention programs influence change by promoting and advocating for emotional health and wellness through addressing risk and protective factors to reduce the potential for harm around suicide and depression, sexual assault, older adult isolation, and family violence. Programs are rooted in relationships with local nonprofits and agencies, giving the organization the connections and knowledge to engage the community with education and volunteer opportunities.


Our Vision: A thriving community where members experience hope, help and healing.

Our Mission: To strengthen emotional health and wellness for members of our community.

Core Values: Our core values reflect our culture and common behaviors that guide our interactions each day:

Fostering Connections – We meet people where they are and connect them to the resources they need, when they need them.

Respecting and Reflecting All – We cultivate an inclusive culture that honors diversity and promotes equity, and we believe our staff, board and volunteers should reflect our communities.

Power of Education – We are dedicated to continuous learning and development, and we use the latest knowledge and research in how we serve.

Supporting Volunteerism – We promote volunteerism as a way to improve health, build connections and strengthen the communities we serve.

Serving by Empowering – We believe that every person has an inner strength to determine their own healthy future.

Trusted Agency and Community Leaders – We hold ourselves to high standards and we promise to maintain relationships built on trust, defined by accountability and measure by excellence.

HelpLine Programs:

  • 24/7 Crisis Hotline and Texting
  • 211 and Information & Referral
  • Connections Volunteer Center
  • Crisis Engagement Center
  • Sexual Assault and Victim Services
  • Suicide Prevention & Training
  • Violence Prevention 

Our office locations:

Delaware County
11 N. Franklin St.
Delaware, OH 43015

Connections Volunteer Center
39 W. Winter St.
Delaware, Ohio 43015

Morrow County
817 W. Marion Road Mt.
Gilead, OH 43338

Upper Sandusky
97 Houpt Drive Upper
Sandusky, Ohio 43351


Our award-worthy annual reports share our story and those of our donors, while documenting our services, goals, and accomplishments. HelpLine annual reports are available as a .PDF download.


Please click here to complete a short Customer Service Satisfaction (CSS) survey. Thank you for helping us to improve our services!

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