As a Hotline Specialist with HelpLine, you will provide 24/7 support, connection, and advocacy to individuals navigating crisis, emotional distress, or urgent needs. Serving as the first point of contact for our 211 Information & Referral and 988 Suicide & Crisis Lifeline, and other Crisis Hotline Programs, you will listen with empathy, assess needs, de-escalate crises, and connect community members to life-saving resources such as shelter, food, behavioral health care, or victim support services. Every day, you’ll make a tangible difference by offering a calm and compassionate voice when people need it most.
In this role, you’ll draw on your training to deliver trauma-informed, culturally responsive care across multiple access points—phone, text, and in-person. You will also provide education, safety planning, and advocacy to ensure individuals not only find immediate relief but also have a pathway toward long-term stability and well-being. Specialists support a wide range of community needs, from suicide prevention and behavioral health resources to sexual assault response, victim advocacy, and emergency basic needs assistance.