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HelpLine WORKS: Consumer Stories

HL WORKS IMGHelpLine WORKS! Check out what people say about us…

“Our success story is about a 24 year old single white male of whom identifies as part of the LBGTQ community and resides in a rural area of Morrow County Ohio that contains a population of 34, 827. This consumer was referred to us by a therapist at Central Ohio Mental Health Center on July 8, 2015 and he remains active in our follow up process. During this period of follow up, this consumer has struggled with several obstacles. He has faced mood dysregulation from bipolar disorder, periods of unemployment, homelessness, sexual orientation stigma, incest rape, and the suicide of his brother. During the 8 month period our agency has made seventeen (17) outreach calls to this consumer providing essential emotional support, emergency financial assistance, links to counseling and support groups, housing, and job counseling. This consumer’s biggest challenge has been the loneliness and isolation he faces with being an extreme minority with respect to the area in which he lives. He feels ostracized by his family and his community due to his sexual orientation and he struggles to find others of whom he can relate to. He recognizes his challenges when dealing with bipolar disorder and battles suicidal thoughts due to the instability of his mental health and his past experiences with trauma. He has said that he finds the most support from his psychiatrist and Helpline, stating that we “are his rock and have gotten him through.” As a result of Helpline’s connection this consumer has developed a safety plan, which involves contacting our agency. Our agency has met our goal to keep him safe as he continues to strive for personal goals of stability and functionality.” – SAMSHA Program Provider

“I am one of HelpLine’s biggest admirers” said Susie Sexton of the Tomorrow Center. “I don’t know what we would do without you guys . . . really!” Ms. Sexton is the Family and Civic Engagement Coordinator at the Tomorrow Center located in Cardington, Ohio. Since arriving at the Tomorrow Center in 2011 she has watched the community relationship with HelpLine flourish. “The free trainings offered are so important, especially for schools such as the Tomorrow Center where many of our students have had traumatic events in their past and some have engaged in self injurious behaviors. Programs such as the suicide awareness classes are very well received.” said Sexton, “The kids asked lots of questions and Emma was great! She was relaxed and spoke to them in a way that they could understand. She was non –judgmental and stimulated strong discussion. I couldn’t be more pleased!” Community partnerships like the one between the Tomorrow Center and HelpLine is just one of the many collaborations the hotline agency pursues within the central Ohio area. Speaking of Susan Hanson, Executive Director of HelpLine, Susie said, “Sue has such a generous spirit. She is extremely community minded. I have so much respect for Sue Hanson.” Ms. Sexton indicated that she looks forward to an ongoing relationship with HelpLine. “I really respect and admire an agency that engages community partnerships. That’s huge! I plan on asking them to return this school year. I’m looking forward to it!” – Susie Sexton

“My name is Nicki W. and I’m a satellite teacher for the Delaware Area Career Center at Dempsey Middle School. I have the task of teaching 25  8th grade students in the Career Based Instruction program, a program for students who have been identified as economically or academically disadvantaged. I give them wrap-around support all day long as well as job training as they have their first jobs in our school building. With the label of being disadvantaged comes many other host of issues, one being social emotional health and this is where Helpline steps in!

Helpline is a great resource for the students in my classroom. As a teacher with curriculum and standards in social emotional health, Helpline supports me in this area. The instructors are top notch, always connecting with the kids in order to reach them with their content. The students look forward to their daily visits of the instructors during the week we do suicide prevention. When I first started bringing Helpline in my classroom I was very clear that everything in my classroom needed to be connected by to careers, jobs, and their future (my program is “Career Based Instruction”!) and every year the instructors work with me on this. They tailor the presentation to the needs of my students and my curriculum, while staying true to their message.

Thank you Helpline for your support in my CBI program at Dempsey Middle School!” – Nicki W.

HelpLine WORKS – Sexual Assault Response Network (SARN) Services

“HelpLine has always been there for me – I have been using the hotline as a resource for years. I feel like the staff at Helpline care and want to listen to what I have to say! Sometimes the most important thing any one person can do is to be a sounding board, a good listener that you can bounce ideas off of or turn to for resources and ideas…READ MORE – CLICK HERE

 “…becoming a volunteer with the HelpLine has brought a better understanding of the program and resources that are available.  The training that I have received has made me a better leader in my military capacity now that I’m aware of how large the sexual assault network stretches across the state of Ohio. It is truly inspiring knowing that we have great resources,  effective SARN personnel, and a 24 hour response program that is always ready to help and assist.” – Sexual Assault Response Network (SARN) Volunteer

“…knowing that I have somewhere I can go and people I can talk to about the assault I faced and just coping with everyday issues has changed me feel more comfortable especially when I’m on my school’s campus.  Everyone should have this opportunity to start and continue their recovery through a safe and trusted program.  I know it has meant a great deal to me.” – Survivor, SARN Program

“HelpLine takes a multi-dimensional approach in partnership with community agencies to meet the needs of county residents. HelpLine is exceptional at sharing resources and developing strategies to prevent suicide and its risk factors.” – Community Partner, Suicide Prevention Programs

“Creating a suicide-safer school and community environment through mental health education and support. HelpLine provides our students with the knowledge and skills to identify, address and prevent suicide and depression.” – School Counselor, Suicide Prevention Programs

Homeless to Hope: One Veteran’s Story – Crisis Hotline and Advocacy Support

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