Crisis Engagement Coordination Program

The CEC program offers Delaware and Morrow County residents of all ages ongoing support by phone and text for individuals and families experiencing a crisis or emergency situation. CEC can also assist residents who need access to mental health and alcohol or drug treatment. 


  • The CEC program is free and no insurance is required.
  • Confidential support 24/7
  • Person-centered focus with client-driven goals for personalized care 


  • Residents will receive a call from 1-800-684-2324 within 48 hours of contact.
  • Four (4) attempts at contact will be made including a mailed letter.
  • De-escalation in crisis situations to avoid hospitalizations and law enforcement involvement
  • Identify treatment options
  • Share community resources 
  • Provide access to priority mental health and alcohol/drug intake appointments
  • Complete treatment referrals 
  • Advocate for treatment needs   
  • Seek solutions to treatment barriers