HelpLine serves eight counties in North Central Ohio: Delaware, Morrow, Crawford, Wyandot, Union, Logan, Shelby and Miami.
Need to talk? Struggling in your relationships? Financial stress weighing you down? Our 24/7 crisis hotline and textline provides help when you need it the most. Call today at 740.369.3316 or 419.947.2520 or 1-800-684-2324, or text helpline to 898211.
The 24-hour, confidential crisis and support phone and text lines provide immediate help and support to individuals, families, and friends of people in emotional crisis. We can help you sort out if you or your loved one needs professional consultation and we can connect you to the services you need. We are the go-to for linking people in our service areas to emergency and ongoing mental health, substance use recovery and other support services.
If I call, who will talk to me?
HelpLine specialists are trained in the ‘art of listening’ and have over 4,000 community resources at their fingertips to help you through your situation.
What can I talk about with a specialist?
Anything. Our specialists offer non-judgmental emotional support and problem solving around issues such as:
- Sexual assault
- Financial stress
- Domestic violence
- Family issues
- Grief & loss
- Mental health or substance use issues
- No concern is off limits
What can I expect when I call and talk or text with a specialist?
Our specialists are trained to treat each caller/texter with respect and dignity. The specialist will typically work with you to 1) develop an understanding of your particular situation, 2) Work with you to explore possible options, and 3) Assist you in figuring out next steps. We won’t tell you how to solve your problem but we’ll help look at options with you. Calls usually last about 20 minutes since we are not therapists, but you are welcome to call back should you need more listening and support. We are also glad to provide referrals to professional counseling agencies who can work with you on ongoing challenges. Our services can offer compassion, empathy, and help with day to day coping ideas during tough times and we are here 24 hours a day, 7 days a week and 365 days a year.
Can I get more help for specific needs?
Yes, referrals for support groups, counseling, basic needs like food, shelter, clothing, and much much more are also available.
What if I don’t live in the HelpLine service area?
HelpLine serves eight counties in North Central Ohio: Delaware, Morrow, Crawford, Wyandot, Union, Logan, Shelby and Miami. If you live outside of our service area, we can help and connect you with the immediate support and resources in your area. Our priority is to get people in crisis the right help. To learn what crisis line serves your area, you can:
- Call 2-1-1 for help or visit www.211.org
- Text HOME to 741 741 to connect with a crisis counselor at Crisis Text Line
- Call 1-800-273-8255 for the National Suicide Prevention Lifeline (provides 24/7, free and confidential support for people in distress, prevention and crisis resources)
- Call 1-800-488-7386 or text START to 678-678 or click here to chat with The Trevor Project (for LGBTQ youth)
- Call 1-800-799-7233 or text LOVEIS to 22-522 to connect with The National Domestic Violence Hotline (support survivors of domestic violence or abuse)
- Call 1-800-656 HOPE (4673) to connect with the RAINN National Sexual Assault Hotline
- Call the NAMI Helpline at 1-800-950-NAMI or text NAMI to 741741
- Contact Mental Health America to find local counselors, take screenings or for general mental health information.
Give us a call at 1-800-684-2324 or text the word helpline to 898211 and talk with one of our caring, crisis specialists today!
Looking for resources or information? Call 2-1-1 or 800.684.2324 or CLICK HERE to search our free online database.
About our Hotline
The Hotline Service provides stabilization to persons experiencing a crisis or severe need and provides community resources to reduce or eliminate the need through a 24 hours a day, 7 day a week crisis management and information referral hotline. Hotline staff offers non-judgmental emotional support and problem solving around issues such as sexual assault, domestic violence, child and elder abuse or neglect, depression, suicide, grief and loss, and other mental health issues as well as help with needs around food, clothing, emergency shelter, affordable housing, utilities, & rent.
HelpLine is the local Information & Referral (I&R) service provider, we maintain an accurate, up-to-date resource file and online database (CLICK HERE TO ACCESS) that contains information on community resources available for more than 1,000 programs and more than 650 agencies.